Your Questions, Answered

Everything you need to know about Get Stockt's grocery delivery and kitchen stocking service

  • Get Stockt is a premium grocery delivery and home-stocking service. We shop, deliver, and fully stock your fridge, pantry, bar, and essentials, so you arrive to a home that’s completely ready.

  • Monterey Peninsula: Carmel, Carmel Valley, Pebble Beach, Pacific Grove, Monterey.

    Coachella Valley: Palm Springs, Cathedral City, Rancho Mirage, Palm Desert, Indian Wells, La Quinta, Indio, Coachella, and Desert Hot Springs

    • Vacation rentals & Airbnb guests. Event and tournament attendees (ProAm, AMEX, Coachella, Stagecoach)

    • Families, corporate groups, and luxury travelers.

    • Property Managers and hosts who want to give their guests a seamless arrival experience. If you value time, comfort, and convenience, Get Stockt is for you.

    1. Submit your order or inquiry online

    2. We confirm details and preferences

    3. Our team shops for high-quality items

    4. We deliver and professionally stock your home

    5. You arrive and relax to a fully stocked kitchen

  • Your total includes the cost of groceries plus a few service-related fees:

    • Groceries: The cost of all items in your order

    • Service Fee: 35% of your grocery total

    • Stocking Fee: $75 flat fee

    • Credit Card Processing Fee: 3% of your total

    • Optional Tip: Completely up to you

  • To reserve your order, a $1 booking fee is charged at the time of scheduling.

    Because grocery costs can vary based on store, brands, and current prices, you’ll receive an estimated total range after placing your order. You can choose to have your card automatically charged if the final total falls within that range, or review your final invoice before payment.

    You won’t be charged the remaining balance until your order has been completed, delivered, and stocked.

  • No. As long as we have access instructions (lockbox, concierge, property manager), we’ll handle everything before you arrive.

  • Absolutely. You can simply upload your grocery list or use our form builder for guidance. Browse curated suggestions and customize them to fit your needs, or request specific brands, dietary preferences, and local favorites.

    Every order is tailored to you.

  • No problem. We offer curated shopping lists based on:

    • Length of stay

    • Group size

    • Event weekends

    • Family-friendly or hosting needs

    • Just tell us the basics. We’ll handle the rest.

  • Yes. This is not curbside delivery. We put everything away neatly in the fridge, freezer, pantry, bar, and countertops.

    • Groceries & beverages

    • Alcohol (where permitted)

    • Snacks & hosting essentials

    • Ready-made meals

    • Coffee, breakfast, and pantry staples

    • Household essentials (paper goods, cleaning basics)

  • Yes, we can include alcohol in your order.

    To comply with regulations, you’ll need to upload a valid ID that matches the name and signature on your order.

  • Yes. We can coordinate:

    • Ready-made meals

    • Private chef experiences

    • Catering for events and gatherings

    These services are subject to availability and advance notice.

  • No. There’s no minimum order required.

  • We recommend placing your order 3–7 days in advance for standard requests, and 7–14 days in advance for event weekends or larger groups.

    We do our best to accommodate last-minute requests based on availability. For expedited orders, a rush fee may apply. $50 for orders within 48 hours and $75 for orders within 24 hours.

  • Yes, we accommodate rush orders based on availability.

    Expedited requests are subject to a rush fee: $50 for orders placed within 48 hours and $75 for orders placed within 24 hours.

  • We use smart substitutions unless you request otherwise. We’ll match brand, quality, and price as closely as possible—or contact you if needed.

  • Yes. We regularly coordinate with:

    • Property managers

    • Vacation rental hosts

    • Concierges and estate teams

    Just connect us.

  • No, and the difference matters, especially on vacation.

    Instacart and similar apps assign a gig worker to shop your order between multiple jobs. Groceries are left at your door. You unpack. If items are wrong or missing, you file a complaint in an app.

    Get Stockt is a concierge-level service:

    • We handle your full order from list-building to stocking

    • We text you the day before AND during shopping for substitution approvals -- your choices, not ours

    • We put everything away: fridge, freezer, pantry, bar, countertops

    • You arrive to a kitchen that's completely ready

    • You have a real person to call, not a chatbot

    Instacart recently settled a $60 million FTC lawsuit over allegations it misled consumers on fees and made it difficult to get refunds. We think you deserve better than that, especially on vacation.

    The service fee is the difference between dropping bags and delivering an experience.

  • Visit getstockt.com, submit a request, and our team will take it from there.